FAQs

Gifay is a print on demand gift store offering custom-designed products — mugs, apparel, wall art, phone cases, and more. Every item is made to order and shipped directly to you. We are operated by TIDYEN LLC, based in Wyoming, USA. Visit us at gifay.com.

Yes! Some of our products are also available on Amazon. Please note that purchases made through Amazon are subject to Amazon's own policies for shipping, returns, and customer service — not Gifay's policies. For the best experience and full policy coverage, we recommend ordering directly from gifay.com.

Simply browse our store, add your favourite items to the cart, and proceed to checkout. Enter your shipping details and payment information — and you're done! You'll receive an order confirmation email shortly after.

Since our products are made to order, we can only cancel or modify orders within a short window after purchase. Please contact us as soon as possible at info@gifay.com with your order number, and we'll do our best to accommodate your request.

Once your order is dispatched, you'll receive a confirmation email with a tracking number. Use it on the carrier's website to follow your delivery in real time. If you haven't received tracking details within 5 business days of ordering, contact us at info@gifay.com.

All orders are processed and produced within 3 business days after payment confirmation. Orders placed on weekends or public holidays begin processing on the next available business day.

Yes! We offer free shipping on all orders worldwide — no minimum purchase required.

Estimated delivery times after dispatch:

• 🇺🇸 United States — 4–7 business days
• 🇬🇧 United Kingdom — 4–7 business days
• 🇪🇺 Europe — 4–7 business days
• 🇨🇦 Canada — 8–15 business days
• 🌍 Rest of the World — 7–15 business days

These are estimates and do not include the 3-day processing period.

Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs duties or import taxes imposed by your country — these are the responsibility of the customer.

For international orders, your country's customs authority may charge duties or import taxes upon arrival. These fees are the sole responsibility of the customer. We have no control over customs processes or charges. We recommend checking with your local customs office before ordering.

First, check your tracking link from your shipping confirmation email. If your order is significantly past its estimated delivery date and tracking shows no updates, please reach out to us at info@gifay.com with your order number. We'll investigate and make it right.

We offer a 30-day return policy. Items must be unused, unworn, in original packaging with tags attached, and accompanied by proof of purchase. To start a return, contact us at info@gifay.com.

Once we receive and inspect your returned item, we'll notify you of the refund decision. If approved, your refund will be processed to your original payment method within 10 business days. Your bank may require additional time to post the transaction.

We sincerely apologize! Please contact us immediately at info@gifay.com with your order number and photos of the damaged or incorrect item. We will send a replacement or issue a full refund at no extra cost.

Unfortunately, custom or personalized items cannot be returned unless they arrive damaged, defective, or incorrect. Please review your customization carefully before placing your order.

Yes. If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. The same conditions apply: item must be unused, unworn, in original packaging with proof of purchase.

Gifay offers a wide range of custom print on demand products, including mugs, t-shirts, hoodies, phone cases, wall art, posters, tote bags, and more. Every item is printed and fulfilled on demand — meaning it's made specifically for you after your order.

We do our best to display colors accurately. However, colors may vary slightly depending on your screen settings and device type. Minor differences between the displayed and printed product are normal and not considered defects.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other payment methods available at checkout via Shopify's secure payment system.

No. The price you see is the price you pay. We do not add hidden fees or sales taxes at checkout. International customers may be subject to customs duties upon delivery, which are outside our control.

Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption and PCI-compliant payment processing. We never store your full payment details on our servers.

No, you can check out as a guest without creating an account. However, creating an account allows you to track your orders, view your purchase history, and enjoy a faster checkout experience.

You can request deletion of your personal data at any time by emailing us at info@gifay.com. We will process your request in accordance with our Privacy Policy and applicable data protection laws.