Refund policy

Last updated: August 13, 2026

Overview

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return Eligibility

We offer a 30-day return policy — you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must meet the following conditions:

  • In the same condition as received
  • Unworn and unused, with original tags attached
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at info@gifay.com with your order details. Once your return is approved, we will provide you with a prepaid return shipping label along with clear instructions on how and where to send your package.

⚠️ Please note: Items returned without prior authorization will not be accepted.

Return Address:
TIDYEN LLC
5830 E 2ND ST, STE 7000
CASPER, WY 82609, USA

Damages & Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at info@gifay.com so we can assess the situation and make it right.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (food, flowers, plants, etc.)
  • Custom or personalized products
  • Personal care and beauty products
  • Hazardous materials, flammable liquids, or gases
  • Sale items
  • Gift cards

If you have questions about whether your specific item qualifies, don't hesitate to reach out.

Exchanges

We do not process direct exchanges. The quickest way to get the item you want is to return your original item and, once the return is approved, place a new order separately.

European Union — 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. The same return conditions apply: the item must be unused, unworn, with tags, in original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to post the transaction.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@gifay.com.

Purchases via Amazon

If you purchased your item through our Amazon store, please note that Amazon's return and refund policy will apply. We recommend visiting Amazon's Help Center or your order page to initiate a return for Amazon purchases.

For any questions or concerns, our team is always happy to help.
Gifay — gifay.com | info@gifay.com