Shipping policy

SHIPPING POLICY

Last Updated: August 13, 2026

Overview

At Gifay, we are committed to delivering your order in a timely and reliable manner. Please read our shipping policy carefully to understand delivery timeframes, shipping destinations, and any applicable conditions.

For any shipping-related questions, feel free to contact us at info@gifay.com.

Free Shipping

We are pleased to offer free shipping on all orders, worldwide — no minimum purchase required.

Order Processing

All orders are processed within 3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next available business day.

Once your order has been dispatched, you will receive a confirmation email with your tracking information.

Please ensure your shipping address is correct at checkout. Gifay is not responsible for delays or failed deliveries resulting from incorrect address information.

Shipping Destinations & Estimated Delivery Times

The following delivery timeframes are estimates from the date of dispatch and do not include processing time. Actual delivery times may vary depending on carrier conditions, customs clearance, and local postal services.

Destination	Estimated Delivery Time
🇺🇸 United States	4 – 7 business days
🇬🇧 United Kingdom	4 – 7 business days
🇪🇺 Europe	4 – 7 business days
🇨🇦 Canada	8 – 15 business days
🌍 Rest of the World	7 – 15 business days

Customs, Duties & Taxes

For international orders, your shipment may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority.

These charges are the sole responsibility of the customer. Gifay has no control over customs processes or fees and is unable to predict what charges may apply.

We recommend checking with your local customs office for more information before placing an order.

Please note that customs processing may cause additional delays beyond the estimated delivery times listed above.

Shipping Carriers

We work with trusted international shipping carriers to ensure your order arrives safely. The carrier used for your shipment will depend on your location and will be confirmed in your shipping confirmation email.

Order Tracking

Once your order is dispatched, you will receive an email with a tracking number. You can use this number to monitor the status of your delivery through the carrier's website or your Gifay account.

If you have not received your tracking information within 5 business days of placing your order, please contact us at info@gifay.com.

Lost or Delayed Shipments

While we do our best to ensure timely delivery, Gifay is not responsible for delays caused by shipping carriers, customs processing, natural events, or other circumstances beyond our control.

If your order has not arrived within the estimated timeframe, please contact us and we will do our best to assist you.